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Director of Earned Revenues and Guest Services
ECHO, Leahy Center for Lake Champlain is an innovative science and nature center located on the second most visited spot in Vermont - Burlington’s Waterfront. ECHO leverages its unique setting to inspire and engage families in the joy of scientific discovery, wonder of nature, and care of Lake Champlain. ECHO is the public face of the Leahy Center for Lake Champlain, a 2.7 acre campus that also includes the University of Vermont Rubenstein Ecosystem Laboratory and research vessel, Lake Champlain Sea Grant, the Lake Champlain Basin Program, and the Lake Champlain Navy Memorial in Hoehl Park.

ECHO is seeking a strategic, entrepreneurial and customer-centered Director of Earned Revenues and Guest Services. As a key member of ECHO’s leadership team, this Director provides executive leadership for increasing sales income across the center’s operations and ensures excellent guest service. Responsibilities include overseeing the museum's admission, registration and retail operations; managing our cafe and catering contracts; maximizing event rental, merchandise, parking, membership and theater sales; and leading the development of customer service training and protocols.

The Director of Earned Revenues and Guest Services plays a key role in ECHO’s strategic planning, develops relationships with community stakeholders, and works closely with the senior leadership team. This position reports directly to the Executive Director.

The successful candidate will be a strong manager, systems thinker, and sales-savvy leader with 5-10 years of experience in leadership roles directly expanding sales in a customer-facing field. ECHO is seeking a candidate with:
  A passion for growing business capacity;
  Strong communication and organizational skills;
  A data-driven, tech-savvy perspective;
  The ability to develop, implement, and evaluate customer service systems and programs;
  A passion for ECHO’s mission;
  Experience delivering exceptional service to diverse audiences; and
  The ability to thrive on continuous improvement, cross-departmental collaborations and change.

ECHO offers a competitive benefits package and salary is commensurate with experience. ECHO is an Equal Opportunity Employer and applications from women, veterans, individuals with disabilities and people from diverse racial, ethnic, and cultural backgrounds are encouraged.

Please send resume and cover letter via email with Director of Earned Revenues and Guest Services in the subject line to

Application Deadline: April 14, 2018.

Summer Camp Program Assistant
Reports To: Education Programs Coordinator & STEM Education Coordinator
FLSA Status: Non-Exempt
Date Last Revised: March 2018

Summary: ECHO’s mission is to inspire and engage families in the joy of scientific discovery, the wonder of nature, and the care of Lake Champlain. ECHO is a dynamic learning and teaching community committed to engaging diverse public audiences in dialogue; providing experiential, relevant and lifelong educational experiences to guests; and inspiring environmental stewardship of the Lake Champlain Basin. ECHO employees are expected to contribute to a productive, respectful workplace by modeling good humor, communication, collaboration and accountability to our colleagues, creatures, and guests.

The Camp Program Assistant will work to deliver exceptional educational experiences for children participating in ECHO summer camps. ECHO summer camps host youth entering grades 1-6 to explore hands on science in and around our facility on the shores of Lake Champlain. The Camp Program Assistant will work with a team of camp staff to deliver week-long, science, stewardship and design themed camps to up to 18 children from June to August, 2018.

Supervisory Responsibilities: None

Essential Duties and Responsibilities:

  Learn and understand ECHO’s mission, exhibits, camp programs, and safety protocols.
  Attend pre-camp orientation.
  Help lead science activities, group games, and crafts for groups of up to 18 children.
  Help manage logistics, including facilitating snack, check-in, and check-out.
  Ensure participant safety.
  Foster environmental stewardship among youth.
  Help staff camp aftercare program.

This job description is not intended to be a complete statement of the position; it is intended merely to be a guide to the general work to be performed.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:
  Experience working with youth, preferably in the context of the environment and/or science.
  Must be 18 years or older, High School graduate or equivalent.

Essential Job Skills and Abilities:
  Ability to lead science and recreational activities
  First Aid/CPR Certified
  Strong behavior management skills
  Talent for building memorable camp experiences
  Strong work ethic, dependable, flexible, and punctual
  Excellent team player
  Must pass criminal background check

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Work is performed on the museum floor, in our camp spaces in and outside of ECHO. The Summer Camp Assistant must be able to be physically active for several hours at a time and be able to effectively communicate subject matter and safety protocols to ECHO campers.

Hourly Compensation: $10.50-12.50 Depending on experience
How to Apply: Please apply by Friday, March 30, 2018. ECHO is an Equal Opportunity Employer and welcomes resumes from individuals who will contribute to our diversity. Send resume and cover letter to ECHO Job Search. Please put Summer Camp Assistant in the subject line of the email and send to: