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Job Title: Facilities & Animal Care Specialist
Reports To: Director of Animal Care and Facilities
FLSA Status: Non-Exempt
Date Last Approved/Revised: September 2017
Schedule: Full time, Non-exempt. Scheduled for four, ten-hour days per week, including one weekend day. Occasionally, this position will be required to work full weekends, holidays and overtime.

Summary: ECHO’s mission is to educate and delight people about the Ecology, Culture, History, and Opportunity for stewardship of the Lake Champlain Basin. ECHO is a dynamic learning and teaching community committed to engaging diverse public audiences in dialogue; providing experiential, relevant and lifelong educational experiences to guests; and inspiring environmental stewardship of the Lake Champlain Basin. ECHO employees are expected to contribute to a productive, respectful workplace by modeling good humor, communication, collaboration and accountability to our colleagues, creatures and guests. The Facilities & Animal Care Specialist is a unique position that serves as a key team player within the Facilities and Animal Care department to provide daily care for our animal ambassadors as well as assist in the maintenance of our 36,000 square foot, software driven, LEED-certified aquarium and science center. This position requires demonstrated experience in both building maintenance and animal husbandry consistent with the institution’s mission of promoting and enhancing stewardship of the Lake Champlain Basin. Ideal candidates must be detail-oriented, highly organized, self-motivated and have an understanding of fast paced, customer driven environments.

Supervisory Responsibilities: Mentor and direct activities of daily animal care volunteers/interns.

Essential Duties and Responsibilities:
Animal Care
  Perform observations of animals to determine health status and initiate or confer with other animal care staff to implement responsive care as needed.
  Perform observations of animal enclosures and all related life support equipment including but not limited to filtration systems, lighting, pumps, motors, aeration, etc. Implements or confer with other animal care staff regarding repairs in response to observed issues in animal enclosures or related equipment (as noted in previous bullet).
  Provides implementation of proper animal care including provision of designated diets and environmental conditions (lighting, temperatures, water quality, substrates, ‘furniture’, filtration).
  Implement veterinary care based on veterinary input or reference material recommendations; determine and administer by appropriate means, at correct concentrations and dosages. Monitor animals’ responses to treatments.
  Maintain equipment including life support systems, exhibits and all other equipment utilized in maintaining animal habitats and animal health.
  Perform water quality testing and implement measures to maintain optimal water quality in animal enclosures.
  Assist with specimen capture, collection and transportation, quarantine and introduction to displays or holding quarters.
  Provide thorough and accurate record-keeping on daily implementation of animal care, animal health, veterinary care, acquisitions and dispositions, and equipment status.
  Develop and deliver educational programs to ECHO guests and on various media networks regarding science, natural history, captive care, and environmental stewardship.
  Design, install and repair animal exhibit habitats.

Facilities
  Custodial work: dusting, mopping, sweeping, scrubbing, window cleaning, trash removal, periodic deep cleaning, carpet extraction, power washing, etc. in a timely manner.
  Stocking cleaning/repair supplies.
  Installing, maintaining and repairing non-animal exhibits.
  Seasonal weed removal, mowing, raking, sweeping of exterior areas.
  Maintain and repair building mechanical system, HVAC, Plumbing and aquarium life support systems, etc.
  Maintain exterior areas including parking lot, walkways, planted areas and lawns, etc.
  Building mechanical and lighting controls software.
  Interior and exterior building maintenance including but not limited to painting, flooring repair, light carpentry, light electrical, signage install and repair, etc.
  Interact with staff to coordinate building and exhibit repairs.
  Provide quality customer service while working in high volume guest environment.
  Assist in departmental budgeting, researching and purchasing of animal care and facilities supplies.
  Train volunteers and interns and other staff in provision of animal care.
  Assist with building mechanical software package (WebCTRL) and building lighting software package (Keeper Enterprise) to optimize system functions and minimize resource consumption.
  Regular weekend and some after-hours work required.
  Other duties and special projects assigned as needed.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Experience & Essential Job Skills:
  BA/BS degree in related field.
  Minimum of six months experience or familiarity in facility maintenance work (carpentry, plumbing, mechanical, electrical, etc.)
  Comfort and experience with public speaking.
  Minimum of six months experience or familiarity in animal husbandry with reptiles, amphibians or fish.
  Experience working in a busy, dynamic public setting.
  Understanding of reptile/amphibian/fish husbandry and life support systems.
  Strong and accurate observational skills.
  Aptitude for chemistry and mathematics.
  Carpentry, plumbing, mechanical skills.
  Ability to troubleshoot facilities and animal care issues with the team.
  Ability to learn building maintenance and lighting control software.
  Responsive multitasker who is comfortable working in fast paced, guest driven environment.
  Able to perform strenuous work and lift and/or move at least 50 pounds on a regular basis and occasionally more than 100 pounds.
  Communication and collaboration skills to work with staff across departments.
  Demonstrated customer service skills.
  Appreciation for the role of a Science Center, STEM education, and commitment to its philosophy, mission and core values.
  Knowledge and passion for environmental stewardship.
  Valid Vermont driver’s license.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee sometimes works near moving mechanical parts and is exposed to wet and/or humid conditions. The employee may work in high, precarious places and be exposed to toxic or caustic chemicals, fumes or airborne particles, risk of electrical shock, and vibration. Regular weekend and occasional after-hours work is required.

Application Instructions: ECHO is an Equal Opportunity Employer and welcomes resumes from individuals who will contribute to our diversity. Please send resume to jobs@echovermont.org. Please put Facilities & Animal Care position in subject title.

Application Deadline: October 30, 2017.
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Job Title: Guest Service Representative (Full and Part Time positions available)
Reports To: Director of Guest Services & Private Events
FLSA Status: Non-Exempt, Hourly
Date Last Approved/Revised: May 7, 2015

The Full Time Position will work Sunday through Thursday, 9:00am to 5:00pm. The Part Time Position will work 16-30 hours per week, days and times to be determined. Both positions are expected to work some holidays.

Summary:

The Guest Service Representative helps create a positive experience for all ECHO visitors and provides excellent customer service through all aspects of the guest experience, from ticketing to departure.


Supervisory Responsibilities: None

Essential Duties and Responsibilities include the following. Other duties may be assigned:
Front Desk
  Open front desk including computers, cash drawer counting, and turning on all monitors and lights in time for guest arrival
  Meet and greet ECHO walk-up guests and scheduled groups
  Answer guest questions about ECHO.
  Create a positive first impression of ECHO
  Process front desk admission sales
  Stay informed about ECHO exhibits, programs, and gift shop merchandise
  Help sell ECHO products by explaining annual membership benefits and suggesting gift shop merchandise
  Set up Community Room, Omni Room, or Dealer.com Terrace with birthday party supplies
  Answer guest questions about ECHO and Burlington area
  Serve as first point of contact for guest injuries or complaints and delegate to the proper Manager and/or Director
  Make daily announcements and keep guests informed about activities and public programs
  Answer phone questions directed to the Front Desk
  Close all drawers and prepare daily cash-out reconciliation reports
  Perform reception duties (receive express mail packages, greet ECHO staff guests, keep front desk neat and organized, etc.)
  Checking on parking as needed

Gift Shop
  Process gift shop merchandise sales
  Assists in gift shop inventory count
  Other duties may be assigned

This job description is not intended to be a complete statement of the position; it is intended merely to be a guide to the general work to be performed.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:
  Demonstrated customer service experience
  Retail and cash-handling experience
  Knowledge or interest in the ECHO mission a plus


Essential Job Skills & Abilities:
  Ability to operate a cash register and learn ticketing system
  Attention to detail, facility with numbers
  Excellent computer skills and ability to learn new programs and systems
  Ability to assist changing employee base including volunteers, interns and seasonal help
  Can-do attitude and willingness to take on additional responsibility

Work Environment:The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Regular weekend, holiday, and some evening hours for special events required.

Application Instructions: ECHO is an Equal Opportunity Employer and welcomes resumes from individuals who will contribute to our diversity. Send resume and cover letter to ECHO Job Search. Please put Guest Service Representative in the subject line of the email and send to: jobs@echovermont.org.

Application Deadline: Monday, October 30, 2017