Reports to: Guest Services & Membership Manager
Pay Rate: $17.50/hour
Start Date: ideally, mid-May
End Date: ideally, mid-October
Accepting Applications: Until position is filled.
Location: ECHO, Leahy Center for Lake Champlain, 1 College St., Burlington, VT 05401
Description: As the first point of contact for all guests, Guest Services Representatives are charged with providing a great first impression, operating our point of sales system to check in ECHO guests, processing retail gift shop sales, selling memberships, and answering questions about ECHO and Burlington, in general.
Responsibilities Include:
Front Desk
- Open front desk including computers, cash drawer counting, and turning on all monitors and lights in time for guest arrival
- Meet and greet ECHO walk-up guests and scheduled groups
- Create a positive first impression of ECHO
- Process front desk admission, film and membership sales
- Stay informed about ECHO exhibits, programs, and gift shop merchandise
- Help sell ECHO products by explaining annual membership benefits, movies, and
suggesting gift shop merchandise - Set up Community Room, Omni Room, or Dealer.com Terrace with birthday party supplies
- Answer guest questions about ECHO and Burlington area or guide them to where they will get the question answered
- Serve as first point of contact for guest injuries or complaints; report incidents or complaints to the proper Manager and/or Director
- Make daily announcements and keep guests informed about activities, demos and public programs
- Answer phone questions directed to the Front Desk
- Close all drawers and prepare daily cash-out
- Perform reception duties (receive express mail packages, greet ECHO staff guests, keep front desk neat and organized, etc.)
- Monitor parking as needed
- Assist in daily floor closing procedures and clean-up
- During slow times, work may include covering at ECHO’s ice cream stand, including taking orders, making ice cream, and using the POS system.
Gift Shop
- Process gift shop merchandise sales
- Assists in gift shop inventory count
- Other duties may be assigned as needed
Essential Skills/Training:
- Ability to operate a cash register and learn ticketing system
- Attention to detail, facility with numbers
- Excellent computer skills and ability to learn new programs and systems
- Ability to work with changing coworker team including volunteers, interns and seasonal staff
- Can-do attitude and willingness to take on additional responsibility
- Ability to work collaboratively with others
- Skilled in customer service
Time Commitment:
- One part time (20 hours) and one full time (40 hours) opportunity available
- Schedules will include weekends and occasionally evenings, if assigned to an event
Instructions for Applying:
To be considered a candidate for this position, please fill out our online application. Resume is required to apply; cover letter is strongly encouraged.
If you require assistance with the application process, or need a different form of application, please contact Katelyn Olson (she/her/hers) by email or phone (kolson@echovermont.org / 802-864-1848 Ext.116).
ECHO is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristic protected by local, state or Federal law.
About ECHO, Leahy Center for Lake Champlain
ECHO is a dynamic, nationally acclaimed, science and museum center committed to engaging diverse public audiences and providing experiential, relevant and lifelong educational experiences for all our guests. Founded in 2003, ECHO houses more than 70 species of live animal ambassadors in Vermont’s first LEED certified building. This innovative science center and aquarium displays life in the Champlain Basin and inspires visitors to positively impact the world around them. ECHO is the public face of the Patrick and Marcelle Leahy Center for Lake Champlain, a 2.7 acre environmental campus on the Burlington Waterfront.
Reports to: Guest Services & Membership Manager
Pay Rate: $17.50/hour (20hrs / week)
Start Date: ideally, mid-May
End Date: ideally, mid-October
Accepting Applications: Until position is filled.
Location: ECHO, Leahy Center for Lake Champlain, 1 College St., Burlington, VT 05401
Description: The Ice Cream Specialist will work in ECHO’s food truck that will be serving the most anticipated creemees on the waterfront. The Ice Cream Specialist will be responsible for maintaining excellent customer service while being a brand ambassador for ECHO and educating guests on ECHO’s Mission.
Responsibilities Include:
- Receive and complete orders from customers for ice cream and retail items
- Complete opening and closing procedures including POS, cash drawer counting, turning on/off all monitors, lights and music as well as starting food prep and cleaning
- Keep all items on the trailer well stocked and organized
- Create a positive and welcoming first impression of ECHO
- Stay informed about ECHO exhibits, programs, and gift shop merchandise
- Answer guest questions about ECHO and Burlington area or guide them to where they will get the question answered
- Close all drawers and prepare daily cash-out deposits
- Maintain a high standard of cleanliness throughout the food trailer
- Communicate with ECHO’s Retail Manager when stock is low on retail items, food items or serviceware
- Understands and follows all policies and procedures
- Assists in ensuring a safe working environment throughout the food trailer
- During periods of inclement weather, work may move inside ECHO and include stocking, light cleaning, greeting movie guests, and/or working at the front desk on the POS system
- Open to learning new tasks
Essential Skills/Training:
- Ability to work a flexible schedule
- Ability to operate a cash register and POS system
- Can-do attitude and willingness to take on additional responsibility
- Ability to work collaboratively with others
- Skilled in customer service
- Ability to reach, bend, stoop, push and/or pull and frequently lift up to 25 pounds and occasionally lift/move up to 50 pounds
- Able to stand for multiple hours within a tight space
Time Commitment:
- 20 hours/week during Creemee Stand hours (10:30am – 9:30pm)
- Schedules will include evenings and weekends
Instructions for Applying:
To be considered a candidate for this position, please fill out our online application. Resume is required to apply; cover letter strongly encouraged.
If you require assistance with the application process, or need a different form of application, please contact Katelyn Olson (she/her/hers) by email or phone (kolson@echovermont.org / 802-864-1848 Ext.116).
ECHO is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristic protected by local, state or Federal law.
About ECHO, Leahy Center for Lake Champlain
ECHO is a dynamic, nationally acclaimed, science and museum center committed to engaging diverse public audiences and providing experiential, relevant and lifelong educational experiences for all our guests. Founded in 2003, ECHO houses more than 70 species of live animal ambassadors in Vermont’s first LEED certified building. This innovative science center and aquarium displays life in the Champlain Basin and inspires visitors to positively impact the world around them. ECHO is the public face of the Patrick and Marcelle Leahy Center for Lake Champlain, a 2.7 acre environmental campus on the Burlington Waterfront.
Reports to: Camp Coordinator
Pay Rate: $17.50/hour (40 hours/week)
Start Date: June 12, 2025
End Date: August 22, 2025
Accepting Applications: Until position is filled. Applications reviewed on a rolling basis.
Location: ECHO, Leahy Center for Lake Champlain, 1 College St., Burlington, VT 05401
Description: The Camp Program Assistant will work to deliver exceptional educational experiences for children participating in ECHO summer camps. ECHO summer camps host youth entering grades 1-3 to explore hands-on science in and around our facility on the shores of Lake Champlain. The Camp Program Assistant will work with a team of camp staff to deliver week-long, science, stewardship, and engineering design themed camps to 24 children weekly from June to August, 2025. Including training days, this position runs June 12-August 22.
ECHO’s mission is to inspire and engage families in the joy of scientific discovery, the wonder of nature, and the care of Lake Champlain. ECHO is a dynamic learning and teaching community committed to engaging diverse public audiences in dialogue; providing experiential, relevant and lifelong educational experiences to guests; and inspiring environmental stewardship of the Lake Champlain Basin. ECHO employees are expected to contribute to a productive, respectful workplace by modeling good humor, communication, collaboration and accountability to our colleagues, creatures, and guests.
Responsibilities Include:
- Support and implement ECHO’s mission in the camp environment
- Help lead science and engineering activities, group games, and crafts for groups of up to 24 children
- Facilitate transitions and other logistics as needed
- Ensure participant safety
- Keep the camp space clean and organized throughout the day
Essential Skills/Training:
- Ability to lead science and recreational activities
- First Aid/CPR Certified by the beginning of camp
- Strong behavior management skills
- Talent for building memorable camp experiences
- Strong work ethic, dependable, flexible, and punctual
- Excellent team player
- Must pass a criminal background check
- Commitment to cultural responsiveness
Time Commitment:
- June through August
- Monday through Friday, 8 am to 4 pm
- The ideal applicant will have availability for all weeks, without planned time off
Instructions for Applying: To be considered a candidate for this position, please fill out our online application. Be prepared to submit resume and cover letter.
If you require assistance with the application process, or need a different form of application, please contact Katelyn Olson (she/her/hers) by email or phone (kolson@echovermont.org / 802-864-1848 Ext.116).
ECHO is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristic protected by local, state or Federal law.
About ECHO, Leahy Center for Lake Champlain
ECHO is a dynamic, nationally acclaimed, science and museum center committed to engaging diverse public audiences and providing experiential, relevant and lifelong educational experiences for all our guests. Founded in 2003, ECHO houses more than 70 species of live animal ambassadors in Vermont’s first LEED certified building. This innovative science center and aquarium displays life in the Champlain Basin and inspires visitors to positively impact the world around them. ECHO is the public face of the Patrick and Marcelle Leahy Center for Lake Champlain, a 2.7 acre environmental campus on the Burlington Waterfront.
For other opportunities to work with us, see our: